What are Workflow Logs?
Whenever a workflow gets triggered, TraceGains generates a workflow log to record the result of its processing. If you're just getting started using workflows, start with this article.
Why use Workflow Logs?
When building various workflows, you may wonder why something didn’t trigger, or perhaps you need some feedback on how things are running. Workflow Logs demonstrate what your workflows are doing, and are therefore useful for troubleshooting.
How to use Workflow Logs
Access Workflow Logs:
To access your workflow logs, click or hover over the Configuration Icon at far upper-right of your site, scroll down to the 'Workflows' category, and select 'Logs.'
The Workflow Logs grid displays information at a glance. Particularly helpful is the Workflow Result column:
- Workflow Result – The overall result of a workflow. If at least one Workflow Step has been successful, a green checkmark is shown.
View Details:
Click the edit icon next to any workflow to view more details about that log. The workflow log record (pictured below) will display the overall result of the workflow's run, and both the Condition and Action of each step in the workflow.
- Condition Result – The result of checking all conditions of a workflow. If all conditions in each Step have been met, a green checkmark is shown.
- Action Result – Success or failure of an Action taken in the workflow. If at least one Action took place, a green checkmark is shown.
View Step Results:
The following two images exemplify the lower section of a Workflow Log record. There can be from one to MANY Step-Results in this list. Remember that more Steps take longer to run.
In the example below, in the "1. Item has been approved" grid, Step 1 did not achieve a successful condition match, while Step 2 did successfully match its condition. The "Draft/Restart workflow" series achieved all its conditions.
Example:
Therefore, on the Actions tab, we see below that the actions under 'Draft/Restart workflow' were processed, while the Actions under '1. Item has been approved' were not.
To go back to your workflow, scroll back up to the top of the log and click 'Manage Workflow'.